EAC has devised an entertaining method of consulting the residents of retirement housing. This card-game satisfaction survey informs managers and housing providers on how their residents value their home, the communal facilities, the services they receive and the lifestyle.

The card game involves the residents in small groups as well as individually, giving them the chance to discuss statements and agree on ratings, but also to respond privately.

EAC Provider Reports come in two types:

Type A reports are available for all schemes which were nominated by their residents for the annual National Housing for Older People Awards

Type B reports are the output of specially commissioned consultations

A sample report and a price list are available at http://www.housingcare.org/eac-services.aspx

If more than two or three schemes are involved in type A or type B consultations, the service will include an additional free Provider Aggregate Report.

For more information call 020 7820 1682 or email alex.billeter@eac.org.uk