In a recently published report (15 February 2011), the Health Service Ombudsman says the NHS is failing to treat older people with care, compassion, dignity and respect. The report is based on ten independent investigations into complaints about NHS care for people over the age of 65 across England.

The report is available on line at
http://www.ombudsman.org.uk/about-us/media-centre/press-releases/2011/?a=6891